Abuse & Spam

You can report inappropriate posts, comments or people that aren't following our Community Guidelines or Terms of Use right when you see them by using our built-in reporting features.


  1. In addition to not allowing people from using our service for illegal or unauthorized purposes, our Terms specify that people can't spam others on Coomus. Learn more about our Terms.
  2. How do I report a post or profile for abuse or spam?
    If you see a post or profile that's not following our Community Guidelines (ex: nudity, spam, self-harm), you can report it.

    To report a post:

    Tap (iOS) or (Android) below the post
    Tap Report
    Follow the on-screen instructions

    To report a profile:
    Tap (iOS) or (Android) in the top right of the profile
    Tap Report (iOS and Android)
    Follow the on-screen instructions

    When you report something, your information isn't shared with the person whose post or profile you're reporting. Keep in mind that the number of times something is reported doesn't affect whether it's removed from Coomus.

    If you don't have an Coomus account, you can report someone via email to support@coomus.com. If you're trying to report a post or profile you can't see, ask a friend who can see the content to report it.

  3. How do I report a comment for abuse or spam?
    If you see comments that aren't following our Community Guidelines, you can report them.

    To report a comment:

    iOS

    Tap below the photo
    Swipe your finger to the left over the comment you'd like to report
    Tap
    Tap Report Abuse
    Select an option for why the comment is abusive

    Android
    Tap below the photo
    Tap the comment you want to report
    Tap and choose Delete Comment and Report Abuse

    When you report an inappropriate comment, your report is anonymous and your information isn't shared with the person whose posted the comment.

    If someone leaves an inappropriate comment on your photo/video, you can delete it.

  4. How do I delete inappropriate comment on my photo/video?
    You can delete comments you've made, including photo or video captions, as well as comments people have left on your posts. You can also edit captions you've included in previous posts.

    To delete a comment or caption:

    iOS

    Tap below the photo.
    Swipe to the left over the comment or caption you'd like to delete.
    Tap and then choose if you want to Delete or Delete & Report Abuse.

    Android
    Tap Tap the comment or caption you want to delete. You can tap multiple comments if you want to delete more than one comment at the same time.
    Tap at the top of the screen.

  5. Does the number of times something gets reported determine whether or not it's removed?

    No. The number of times something is reported doesn't determine whether or not it's removed from Coomus. We remove posts that don't follow our Community Guidelines, which you can review to learn more about our policies.

  6. How do I block or unblock someone?
    You can block someone using the Coomus app on your phone or tablet, but not on the web.

    When you block someone, they can't see your profile, posts, photos/videos or search for your Coomus profile. People aren't notified when you block them. To block or unblock someone:

    Tap their username to open their profile
    Tap (iPhone/iPad) or (Android)
    Tap Block User
    To unblock someone, follow steps 1-2 above and then tap Unblock User.

    If you can't find the person you want to block or unblock, they may have deleted their account or their profile may be unavailable to you.
  7. What should I do if someone is asking me to share a nude or sexual photo or video of myself on Coomus?

    We worked with ConnectSafely.org on the following answer. For more information and advice please visit
    http://www.connectsafely.org.

    Sharing nude or sexual photos/videos is a violation of Coomus’ Community Guidelines, so the simplest answer you can give someone is, “No. It’s not allowed on Coomus.” But beyond Coomus, it’s important to think about how it would impact you if nude or sexual photos/videos of yourself got out of your control. This can happen the instant someone shares a photo or video. Sometimes people make mistakes, play stupid jokes, or act in anger and share things they shouldn’t.

    If you’re under the age of 18, it’s especially important for you to know that sharing nude or sexually explicit images of minors—on the web, on mobile phones, by mail or any other way—is illegal in most countries and could have serious legal and life-changing consequences for both the creator of the images and anyone who requests them.

    The safest thing you can do is never share nude photos/videos—or anything else you wouldn’t want other people seeing—to anyone, even if you feel very close to the person asking for them. If someone you care about asks you to share a nude photo/video or leave Coomus for a private web chat and you don’t want to, tell the person that it makes you feel uncomfortable. If this person really cares about you, he or she will understand. If anyone tries to threaten or intimidate you into sharing photos/video, just refuse. If it continues, tell someone you trust or contact the police.

    Also remember that Coomus is a place to share your life with your followers through photos and video. When you allow someone to follow you, they may see personal information you've shared on Coomus (like your personal website URL or who follows you). The best way to stay safe is to only accept followers that you know well outside of Coomus.

  8. What should I do if someone is threatening to share things I want to keep private (ex: photos or videos)?

    We worked with ConnectSafely.org on the following answer. To learn more, please visit http://www.connectsafely.org.

    If someone is threatening to share things you intended to be private and asking you to send them money or anything else, you have options:

    1. Contact local law enforcement and report this to them.
    2. Report this person to us by email to support@coomus.com
    3. Block this person. Depending on your privacy settings, people on Coomus can see a list of your followers and who you follow. Once you block someone, they no longer have access to your profile.

    The safest thing you can do is never share something you wouldn’t want other people seeing, even if you feel like you trust the person asking you to share.

    If you're under 18

    If you're under 18, we recommend talking with a parent or other adult you trust to help you think through what to do. We offer some tips for parents on safety and security on Coomus. Here are other resources for you to consider:

    1. Contact a crisis hotline or chat service. These can be found all over the US and in many other countries. This is a good option if you want to remain anonymous while deciding what to do. Crisis lines can also often refer you to a victim advocate or other legal adviser near you. In the US, you can search for one by zip code at http://suicidepreventionlifeline.org/CrisisCenters/Locator.aspx or visit www.crisischat.org.

    2. Talk with a victim advocate or social worker in your town or city. In the US, there are victim advocates in county offices, police stations, domestic violence prevention centers, rape crisis centers, sheriff's offices and offices of state attorneys general. Victim advocates can help you gather evidence, figure out how to keep you safe and get a civil protection or anti-stalking order against the person threatening you. If you're in the US, call the National Organization for Victim Assistance at 1-800-TRY-NOVA/800-879-6682 or go to www.trynova.org.

    3. Contact a legal aid society or organization near you for free advice.

    4. Ask a lawyer or other counselor for advice.

    5. Talk to a school counselor or administrator.